Technical Product Manager

Ready builds software tools that help local internet service providers connect more people to better broadband services. Local ISPs connect more than 50 million U.S. homes to the internet today, but their businesses typically run on a mess of legacy systems, and as a result, they struggle to work effectively, and usually fail to deliver great subscriber experience.

With Ready, local ISPs get everything they need to deliver seamless subscriber experience – from finding & signing prospects in their geographic area, to onboarding and billing, to integrations with legacy data systems – all in one place.

If you’re a talented engineer looking for meaningful, rewarding experience, there are many reasons to consider joining Ready for your next chapter, including:

• Constant engagement: large product surface area means there’s never a shortage of interesting, challenging, meaningful problems to solve.
• Team motto is “builders building”: We strongly prefer shipping results to customers over heavy processes and lots of meetings.
• Experienced founders and a culture of sharing mean there are plenty of opportunities to learn all about building startups, not just coding.
• Aspects of the product are customer-facing enterprise tools, other aspects face the subscriber, a rare combo of B2B and B2B2C.
• Remote team: work anywhere you want, as long as you get strong internet (and the platform we’re making helps make that true in more places).
• We’re well funded, and place strong emphasis on revenue from customers – our ambition is to build a large and important company with many options down the road and minimal dilution along the way.

We are seeking a highly skilled and experienced Technical Product Manager to join our fast-paced and innovative team. As a Mid to Senior level professional with a strong technical background, you will play a pivotal role in shaping the direction of our products. Your ability to bridge the gap between technical development and business objectives, coupled with exceptional communication skills, will be instrumental in driving our product roadmap and delivering outstanding solutions to our customers.

About your role at Ready ⚡️

• Define and communicate a clear product vision that aligns with business goals and market demands.
• Develop and maintain a comprehensive product roadmap that outlines key milestones, timelines, and dependencies.
• Continuously assess and adjust the roadmap to adapt to changing market conditions and customer feedback.
• Leverage your technical background to deeply understand the complexities of our products, including architecture, development processes, and technical constraints.
• Engage actively with engineering teams to evaluate technical feasibility and tradeoffs for proposed product features.
• Translate technical constraints and engineering considerations into product decisions that stakeholders can understand and act on.
• Work closely with cross-functional teams, including engineering, design, sales, marketing, and implementation teams, to ensure successful product development and delivery.
• Act as a bridge between technical teams and stakeholders, effectively translating business needs into technical requirements.
• Define clear and detailed product requirements, including user stories, use cases, and technical specifications.
• Prioritize feature development based on customer feedback, market research, and business objectives.
• Scope and evaluate AI-powered capabilities within our products; identify where AI can offer genuine user value and deliver product experiences that deliver that value in a dependable and transparent manner.
• Exhibit exceptional communication skills, both written and verbal, to convey complex technical concepts in a clear and understandable manner.
• Contribute to continuous improvement of our communication patterns and collaborative systems within the product team and across the organization.
• Leverage AI tools for writing, analysis, and prototyping to produce shared sources of truth, synthesized insights, and perform more effective discovery.
• Champion a user-centric approach to product development, ensuring that user needs and feedback drive product decisions.
• Conduct user research and gather insights to inform product enhancements.
• Engage directly with key customers to gather feedback, understand pain points, and identify opportunities for product improvements.
• Build strong customer relationships to enhance our understanding of their evolving needs.

A bit about you 🥇

• Bachelor's or Master's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent experience.
• Proven experience as a Technical Product Manager, ideally at the mid to senior level.
• Strong technical background, with a deep understanding of software development processes and technologies. Prior background in software engineering, or hands-on experience with data modeling or technical requirements gathering is a significant plus.
• Excellent communication skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
• Exceptional problem-solving and analytical skills.
• Strong leadership and teamwork abilities.
• Comfort working alongside engineering teams to understand architectural decisions and technical tradeoffs.
• Experience leveraging AI tools to improve personal productivity and the quality of your work outputs.
• Prior experience in a fast-paced, dynamic environment is preferred.

About Ready 🚀

• Creative problem solvers approaching a legacy industry with a new point of view
• Humble but ambitious, knowledgeable but curious, persistent but not obnoxious
• Concise and effective in written and spoken communication
• Comfortable working remotely
• One team, one dream

About what you get…

• Competitive salary plus meaningful equity upside; salary range is $180k-$200k
• Competitive (and ever expanding) benefits for employees and dependents
• 100% remote work from home
• Opportunities to learn and grow – all things startups
• A chance to play a role in defining the roadmap as we pursue a bold vision and and a big goal
• Work from (almost) anywhere. Ready is a remote-first company, but for security and compliance reasons, employees are not permitted to work from China (excluding Hong Kong, Macau, and Taiwan), Russia, Iran, or North Korea. These restrictions are in place to protect our systems, data, and intellectual property.
• To get away - we all convene 1-2x a year for [optional, encouraged] retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you
• The charter to realize a market that is set to receive $65 billion in grant funding across the United States

We currently utilize React, GraphQL, Elasticsearch, Apollo, Redis, PostgresSQL, and Node.

We remain open-minded about new tools as there are many interesting open challenges in the work.

There is never-ending stream of interesting, rewarding problems to work on, since:

• Our product surface area is large, with parts that face our customer (b2b) and parts that directly face the subscriber (b2b2c).
• Our customers bring large, disparate data sets with wide-ranging structure challenges to solve for.
• Our product integrates to a range of systems that talk to other systems in our customers’s stack: the provisioning system that controls access to their network, the monitoring systems that keep track of bandwidth usage, their CRM, marketing tools, and much more.

We’re building towards a platform outcome. There is an opportunity to become a valuable platform that serves as the “headend” system in our customers stack – the most coveted position in all of enterprise software.

• You’ll design, build, and ship features in a fast-paced environment.
• You’ll work closely with Ready’s head of engineering and talented eng team.
• You’ll have a major impact on your team and company here at Ready.
• You’ll collaborate with customers and team members to solve real problems, but you’ll also own key parts of the system.
• This role could become a leadership position within Ready as we continue growing together.

• Competitive salary plus meaningful equity upside
• Opportunities to learn and grow: not just coding – all things startups
• Work from anywhere you want, as long as you can get great internet (and your work here at Ready helps make this true in more places)
• We get together 2x / year for optional retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you
• The chance to hone your skills on a cutting edge stack alongside bright ambitious team members

We look forward to meeting you.

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